Refund Policy
1. Overview
Welcome to Hyperbyte Innovations.
This Refund Policy outlines the conditions under which refunds may be granted for services purchased from Hyperbyte Innovations. By purchasing or using our services, you agree to the terms of this Refund Policy.
2. Scope Of Services
Hyperbyte Innovations provides various technology-related services, including but not limited to:
- Remote IT Support
- Computer Troubleshooting and Repair
- PC Optimization Services
- Virus and Malware Removal
- Software Installation and Configuration
- Email and Network Support
- Managed IT Services
- Technology Consulting
- Annual Maintenance Contracts (AMC)
Due to the nature of digital and technical support services, refunds are subject to the conditions described below.
2. Eligibility for Refunds
A customer may be eligible for a refund under the following circumstances:
Service Not Delivered
If payment has been successfully processed and:
- No technician was assigned;
- No support session was initiated;
- The purchased service was not provided within the agreed timeframe;
the customer may be eligible for a full refund.
Duplicate Payment
If a customer is charged multiple times for the same service due to a billing error, the duplicate payment amount will be refunded after verification.
Inability to Provide Service
If Hyperbyte Innovations determines that the requested issue cannot be resolved because of:
- Hardware failure;
- Manufacturer restrictions;
- Unsupported software;
- Third-party service limitations;
- Device incompatibility;
a partial or full refund may be issued at our sole discretion based on the amount of diagnostic work and support already provided.
3. Non-Refundable Items
The following services are generally non-refundable once work has commenced:
- Remote technical support sessions
- Diagnostic services
- Software installations
- System optimization services
- Malware and virus removal services
- Network configuration services
- Consulting services
- Emergency support services
- Completed maintenance activities
No refund will be issued if:
- The customer changes their mind after service delivery has begun;
- The customer declines recommended solutions;
- The issue is caused by third-party products, software, internet providers, or manufacturers;
- The customer refuses to cooperate during troubleshooting;
- The service has been successfully delivered as agreed.
4. Customer Cancellations
Before Service Begins
Customers may cancel a service request before work begins and may receive a full refund.
After Service Begins
Once technical work has started, refunds may be reduced or denied based on:
- Time spent by technicians;
- Diagnostic activities completed;
- Resources utilized;
- Services already rendered.
5. Subscription and AMC Services
For recurring support plans, managed services, and Annual Maintenance Contracts (AMC):
- Payments already made are generally non-refundable.
- Customers may cancel future renewals at any time.
- Service coverage will remain active until the end of the current billing period unless otherwise specified in the applicable agreement.
4. How to Request a Refund
To request a refund, customers must contact Hyperbyte Innovations within 14 days from the date of service.
Refund requests should include:
- Customer Name
- Invoice Number
- Service Date
- Reason for Refund Request
- Any supporting documentation
Requests may be submitted by email to:
Billing Department: accounts@hyperbyteinnovations.com
or
Support Department: support@hyperbyteinnovations.com
5. Processing Time
Approved refunds are generally processed within:
India
- 7 to 10 business days
United States
- 5 to 10 business days
Processing times may vary depending on the customer’s bank, credit card issuer, or payment processor.
6. Chargebacks & Payment Disputes
Customers are encouraged to contact Hyperbyte Innovations before initiating a chargeback or payment dispute.
If a chargeback is filed, Hyperbyte Innovations may provide:
- Service records
- Technician notes
- Signed agreements
- Support session logs
- Invoices
- Communication records
to the relevant payment processor, financial institution, or dispute resolution authority.
7. Consumer Rights
Nothing in this Refund Policy limits any rights available to customers under applicable laws.
For Customers in India
This Policy shall be interpreted in accordance with:
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Digital Personal Data Protection Act, 2023 (where applicable)
For Customers in the United States
This Policy shall be interpreted in accordance with:
- Applicable Federal Consumer Protection Laws
- State Consumer Protection Laws
- Payment Network Regulations
Any mandatory consumer rights provided by law shall prevail over this Policy where required.
7. Review & Approval
Nothing in this Refund Policy limits any rights available to customers under applicable laws.
For Customers in India
This Policy shall be interpreted in accordance with:
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Digital Personal Data Protection Act, 2023 (where applicable)
For Customers in the United States
This Policy shall be interpreted in accordance with:
- Applicable Federal Consumer Protection Laws
- State Consumer Protection Laws
- Payment Network Regulations
Any mandatory consumer rights provided by law shall prevail over this Policy where required.
8. Modification To This Policy
Hyperbyte Innovations reserves the right to modify this Refund Policy at any time.
Updated versions will be posted on our website and become effective upon publication unless otherwise stated.
Continued use of our services constitutes acceptance of the updated Refund Policy.
9. Contact
Hyperbyte Innovations – Billing
Email: billing@support@hyperbyteinnovations.com
Phone (India) : 0124-497-417
Phone (USA): +1-855-444-0720