Terms & Conditions
1. Acceptance of Terms
2. Services
Hyperbyte Innovations provides information technology services including, but not limited to:
- Remote IT Support
- Computer Repair and Troubleshooting
- PC Optimization Services
- Virus and Malware Removal
- Software Installation and Configuration
- Email Setup and Support
- Network Configuration and Troubleshooting
- Cloud Services Support
- Managed IT Services
- Annual Maintenance Contracts (AMC)
- Technology Consulting Services
All services are provided on a commercially reasonable efforts basis.
3. Service Authorization
By requesting support services, you authorize Hyperbyte Innovations to:
- Access your device remotely when necessary;
- Perform diagnostic procedures;
- Install, configure, or remove software;
- Modify system settings necessary to resolve technical issues.
You acknowledge that remote access is granted voluntarily and may be terminated by you at any time.
4. Customer Responsibilities
You agree to:
- Provide accurate information regarding technical issues;
- Maintain valid software licenses;
- Create backups of important data before service begins;
- Cooperate with troubleshooting procedures;
- Ensure you have authority to authorize work on the device or network.
Failure to comply may limit our ability to provide services.
5. Data Backup & Protection
Customers are solely responsible for backing up all important data before any support service is performed.
While Hyperbyte Innovations takes reasonable precautions, we are not responsible for:
- Data loss;
- Corrupted files;
- Software conflicts;
- Hardware failures;
- Loss of business information.
We strongly recommend maintaining current backups at all times.
6. Remote Support Sessions
Remote support services may require the installation of remote access software.
During a support session:
- Technicians will only access information necessary to provide support;
- Sessions may be monitored or documented for quality assurance;
- Customers may observe the session and terminate access at any time.
7. Fees, Payment & Taxes
All fees must be paid according to the agreed service plan, quotation, invoice, or service agreement.
Payment methods may include:
- Credit Cards
- Debit Cards
- PayPal
- Bank Transfer
- Other approved payment methods
Failure to make payment may result in suspension or termination of services.
8. Refunds & Cancellations
Refunds shall be governed by the Hyperbyte Innovations Refund Policy available on our website and incorporated into these Terms by reference.
Generally:
- Services already delivered are non-refundable;
- Duplicate payments may be refunded;
- Undelivered services may qualify for refunds.
9. Subscription and Managed Services
For recurring support plans, AMC agreements, or managed IT services:
- Subscription fees are billed according to the selected plan;
- Services continue until cancelled;
- Cancellation applies to future billing cycles unless otherwise agreed.
10. Third-Party Software and Services
Our services may involve interaction with third-party software, hardware, cloud services, or internet providers.
Hyperbyte Innovations is not responsible for:
- Third-party software defects;
- Manufacturer restrictions;
- Licensing issues;
- Service interruptions caused by third parties;
- Changes made by software vendors.
Any warranties provided by third-party vendors remain solely with those vendors.
11. Intellectual Property
All materials, documentation, software scripts, procedures, reports, logos, trademarks, and content provided by Hyperbyte Innovations remain the exclusive property of Hyperbyte Innovations unless otherwise stated.
You may not:
- Reproduce;
- Copy;
- Distribute;
- Sell;
- Reverse engineer;
any proprietary material without prior written consent.
12. Acceptable Use
You agree not to use our services for:
- Illegal activities;
- Fraudulent conduct;
- Unauthorized access to systems;
- Distribution of malware;
- Violation of intellectual property rights;
- Activities prohibited by applicable laws.
Hyperbyte Innovations reserves the right to refuse or terminate services where unlawful activity is suspected.
13. Disclaimer of Warranties
To the maximum extent permitted by law, all services are provided on an “AS IS” and “AS AVAILABLE” basis.
Hyperbyte Innovations does not guarantee:
- That all technical issues can be resolved;
- Uninterrupted service availability;
- Compatibility of all software or hardware;
- Prevention of future technical problems.
Except where prohibited by law, all express and implied warranties are disclaimed.
14. Limitation of Liability
To the fullest extent permitted by law, Hyperbyte Innovations shall not be liable for:
- Loss of data;
- Loss of profits;
- Loss of revenue;
- Business interruption;
- Consequential damages;
- Indirect damages;
- Special damages;
- Incidental damages.
In all circumstances, our maximum liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
15. Indemnification
You agree to indemnify, defend, and hold harmless Hyperbyte Innovations, its directors, officers, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:
- Your misuse of services;
- Violation of these Terms;
- Violation of applicable laws;
- Infringement of third-party rights.
16. Privacy
Your use of our services is also governed by our Privacy Policy.
By using our services, you acknowledge that you have reviewed and accepted our Privacy Policy.
17. Confidentiality
Hyperbyte Innovations will maintain the confidentiality of customer information obtained during support activities.
Both parties agree not to disclose confidential information except:
- With prior consent;
- As required by law;
- To perform contracted services.
18. Force Majeure
Hyperbyte Innovations shall not be liable for delays or failures caused by events beyond our reasonable control, including:
- Natural disasters;
- Internet outages;
- Cyberattacks;
- Government actions;
- Labor disputes;
- Utility failures.
19. Termination
We may suspend or terminate services immediately if:
- Payment is not received;
- Fraudulent activity is suspected;
- Applicable laws are violated;
- Customer conduct threatens our personnel or systems.
Termination does not relieve outstanding payment obligations.
20. Dispute Resolution
Before initiating legal action, both parties agree to attempt resolution through:
- Written notice of dispute;
- Good-faith negotiation;
- Mediation where appropriate.
Nothing in this section limits either party’s right to seek urgent injunctive relief.
21. Governing Law
Customers Located in India
These Terms shall be governed by the laws of India.
Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.
Customers Located in the United States
These Terms shall be governed by the laws of the State in which the customer resides, unless otherwise agreed in writing.
Any dispute shall first be attempted to be resolved through good-faith negotiation before legal proceedings are initiated.
22. Changes to Terms
Hyperbyte Innovations reserves the right to update or modify these Terms at any time.
Updated Terms will become effective upon posting on our website or upon notification to customers.
Continued use of services constitutes acceptance of revised Terms.
23. Entire Agreement
These Terms and Conditions, together with any Service Agreement, Statement of Work, Privacy Policy, Refund Policy, or Quotation issued by Hyperbyte Innovations, constitute the entire agreement between the parties.
24. Contact
Hyperbyte Innovations
India Office: 1st Floor Chimes, Vakil Market
A-01, Sector 28, DLF Phase IV
Gurugram, Haryana 122002
Support: support@hyperbyteinnovations.com
Billing: accounts@hyperbyteinnovations.com
General Enquiries: info@hyperbyteinnovations.com
Phone (India): 0124-497-417
Phone (USA): +1-855-444-0720